Return policy

At CinéMonde, we strive to provide our customers with the best possible shopping experience, one that will keep them coming back to our store again and again. That’s why we believe our store policies should be fair, clear, and transparent. Below you’ll find a list of all of our policies. If you can’t find the information you’re looking for, don’t hesitate to contact us today!

We offer a 14 day returns policy, giving you 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that it was received: unworn or unused, with tags, and in its original packaging. Also, please include the receipt or proof of purchase.

To initiate a return, contact us at cinemonde.contact@gmail.com .

If your return is accepted, we will provide you with a return label and instructions on where and how to send your package. Returns without prior authorization will not be accepted.

For any questions regarding returns, please do not hesitate to contact us at cinemonde.contact@gmail.com .

Damages and Problems:

Inspect your order upon receipt. If the item is defective, damaged or incorrect, contact us immediately. We will evaluate the problem and ensure it is corrected.

Exchanges:

The fastest way to get the item you want is to return the original item. Once the return is approved, make a new purchase separately for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, notifying you of the refund approval status. If approved, you’ll be automatically refunded through your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post your refund. If it’s been more than 15 business days since your return was approved, please contact us at cinemonde .contact @gmail .com .